Managing Conflict & Disagreement
This top-rated four-hour program includes the MODI-Feedback
360° Assessment Inventory and the MODI-Self Assessment
Tool to identify habitual patterns for managing differences.
Participants develop skills and confidence in using different
approaches to resolving conflict. |
We suggest the Complete Managing Conflict & Disagreement Program
for first-time users. The complete program includes:
- Managing Conflict & Disagreement Trainer's Guide
- 20 MODI-Self Assessment Inventories
- 20 MODI-Feedback Assessment Inventories
- 20 Managing Conflict & Disagreement Participant Workbooks
- The "Trusted Employee" video
Managing Conflict & Disagreement Trainer's Guide
Completely scripted. Not just an outline. This Trainer's Guide
gives novice and seasoned trainers the tools they need to feel
completely prepared to teach the class. The Trainer's Guide is
a comprehensive roadmap. It provides the trainer with all the information
needed to set up and facilitate the class including:
- A detailed overview of the structure and content of the class.
- How to prepare to teach the class.
- Materials needed and listed in order of presentation.
- A script of the class with clear instructions about when to
use overheads, flipcharts, etc.
- Pre-tested questions to get class discussions started.
- And much more
Management of Differences Tool
MODI-Self & MODI-Feedback
Nine strategic approaches overcome limitations of 5-mode conflict
models. Measures: domination, smoothing, maintaining, bargaining,
coexisting, deciding-by-rule, collaboration, releasing and yielding.
Takes 15-20 minutes to complete and self-score.
Managing Conflict and Disagreement
Participant Workbook
For use by trainees during workshops.
Simulation Exercise: "Personal Business At Work"
Provocative, energizing exercise introduces strategic skills for
managing disagreement. Great MODI prelude. "Answer-page" analysis
held with removable adhesive tab.
"Trusted Employee" Video
Case example of a conflict between a manager, an executive, and
an employee over the proper handling of company monies. The case
raises issues of communication, policy, and ethics within a typical
organization. (7 minutes).
Managing Conflict Reminder Card
Plastic reminder card can be punched to fit into any organizer
for easy reference. Card reinforces Guiding Principles, Process,
and 9 Modes for managing disagreement.
Managing Disagreement Constructively
(Revised Edition) by Herbert S. Kindler, Ph.D.
Also available.
Complements MODI and deepens participant understanding. Reviewers
say: "The best conflict management book available for improving
teamwork, trust and communication."
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