Performance Modeling and Competencies
The application of training solutions alone is often not enough
to address overall performance problems. At Quest we have
the expertise to reconfigure your organization at the deepest
level. Our approach empowers your people with the competencies
and performance models they need to strengthen long-term stability
and profitability.
We Believe The Following Components Will Create Overall
Performance Improvement:
- Creation Of A Performance Model And Competency Identification
- Creation Of An Individual Tool To Determine Competency Levels
- Identification Of Key Learning Needs & Development Of
Subsequent Training
- Design Of A Performance Planning Support System
Measurement of Training Effectiveness in Conjunction with Competencies
In order for the competencies to be effective within your company,
Quests creates an overall performance model that includes the
following components:
- Business Goals – The Strategic Business Goals for Your
Company.
- Critical Results – The Outcomes A Performer Must Achieve
If Your Company’s Goals Are to Be Attained.
- Best Practices – What Exemplary Performers Must Do
On The Job To Achieve The Performance Results.
- Measures – How We Measure Successful Performance Results.
- Work Environment Factors - Forces Within And Outside Your
Company That Make Accomplishment Of The Results Possible.
- Competencies – The Knowledge and Skill Necessary to
Achieve Critical Results.
The Performance Analysis And Competency Identification Process
As we identify the performance improvement necessary to achieve
your organization’s strategic goals, we also look at factors
in the work environment which are having a negative effect. It’s
the performance of your people on their jobs every day that determines
if your organization runs well, runs only adequately, or doesn’t
run at all. Until the barriers to performance in the work environment
are identified and removed, no amount of training and redesign
will have a lasting impact.
Quest’s Performance Modeling Process Establishes:
- What It Is That Performers Should Be Doing -The Critical
Performance Results.
- How Performers Should Be Doing It - Best Practices.
- How Well They Do It - The Measures.
- The Reasons Why They Can Do It, And Why Not - The Enablers
And Barriers.
- The Knowledge And Skill Requirements They Need To Do It - Competencies
The following diagram depicts the data that is collected through
the performance modeling process:
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